Refund policy

IYAKI maintains a refund and return policy so that you can shop with confidence.

You may contact us with any product-related questions within 30 days. However, return and refund requests must be submitted within 7 days of receiving your order in order to be processed.

Requests made after this period may not be eligible for a refund or return. However, if an item is defective or you received the wrong item, we will assist you with a return or refund regardless of this period.

To request a return, please contact us at help@iyaki.co.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it.

All of the following conditions must be met:

• Unworn
• Unwashed
• Free from stains, odors, or signs of use
• Original tags attached
• In its original packaging

You will also need your receipt or proof of purchase.

How to Request a Return

To request a return, please email us at help@iyaki.co with your order number and the item(s) you would like to return.

Once your return request has been reviewed and approved, we will provide you with instructions on how and where to send your package.

Items sent back to us without first requesting a return may not be accepted.

Return Address

Once your return has been approved, please send the item to:

IYAKI
B1 Building, Room 1501, Ga-293
525 Gonghang-daero, Gangseo-gu
Seoul 07563
Republic of Korea

Damages and Issues

Please inspect your order as soon as possible after receiving it.

Please contact us at help@iyaki.co immediately if:

• The item is defective
• The item was damaged during shipping
• You received an item different from what you ordered

Once we have reviewed the issue, we will work to resolve it as quickly as possible.

Items That Cannot Be Returned

Returns or refunds may be restricted for the following items:

• Custom or personalized items
• Sale items marked as final sale
• Gift cards

If you have any questions about whether your item is eligible for return, please contact us at help@iyaki.co.

Return Shipping Costs

For standard returns, return shipping costs are the responsibility of the customer.

IYAKI will cover return shipping costs if:

• The item is defective
• You received the wrong item

Exchanges

If you would like to exchange an item, please email us at help@iyaki.co with your order number and the item and size you would like to exchange.

Once your exchange request has been reviewed and approved, we will provide you with instructions for returning your original item and receiving the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Refunds are generally processed within 5–10 business days after the returned item has been inspected. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.